Return Policy

Refund eligibility

To qualify for a refund from ORVALIONEX, the following conditions must be met:

• The request must be submitted within the stated time limit.
• The product or service must not have been materially used or altered beyond evaluation.
• Proof of purchase (order confirmation or receipt) must be provided.
• The request must comply with the requirements outlined in this policy.

Time limits

Refund requests must be submitted within 14 calendar days from the date of purchase unless otherwise specified in a separate agreement. Requests received after this period may not be eligible for review.

How to request a refund

To initiate a refund request, please contact our customer service team with the following information:

• Your full name and contact details
• Order number and date of purchase
• Detailed explanation of the reason for the request
• Any supporting documentation (if applicable)

Requests should be submitted via email to [email protected].

Refund requirements

All refund requests are subject to review. ORVALIONEX reserves the right to request additional information to verify eligibility. Approved refunds will be processed using the original payment method within 7–10 business days after confirmation.

Exceptions

• Requests submitted after the stated deadline.
• Products or services that have been fully consumed or completed.
• Situations involving violation of our Terms of Service.
• Cases where fraudulent or misleading information is provided.

Customer service

Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (UTC).

Email: [email protected]

Website: orvalionex.pro